State Farm® Insurance Agent Ernest Soto
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Rob Kovalesky
April 22, 2025
5
out of
5
rating by Rob Kovalesky
"Sydnee & Daniel are pros! A pleasure to work with and never skip a beat with their rapid follow up which is done with precision . You owe it to yourself to work with Sydnee & Daniel and the Statefarm team!"
We responded:
"Hi Rob. Thank you so much for your review and kind words! We're thrilled to hear that Sydnee, Daniel, and our team at Ernest Soto State Farm in Rutland are doing a good job for you. We strive to provide prompt and precise service, and it's wonderful to know that our efforts made a difference for you. Call, text or email any time. We are always happy to help. "
Mark McBride
April 9, 2025
5
out of
5
rating by Mark McBride
"I called for service on one of my policies. Sydnee was very polite and professional to work with. She took care of my service request right away and I am so happy to have Ernest Soto State Farm Insurance Agency. I always have had great service when I call them. Thanks again Sydnee and Ernest Soto Insurance Agency."
We responded:
"Hi Mark. Thank you so much for the excellent review and kind words! We at Ernest Soto State Farm are thrilled to hear that Sydnee provided you with excellent service and took care of your request promptly. We work hard to ensure our customers have a positive experience every time they reach out to us. Please don't hesitate to contact us anytime. We are available by call, text and email. "
matthew conway
March 31, 2025
1
out of
5
rating by matthew conway
"Hi, i’ve been a professional in this small town for 30 years. I’ve just had the misfortune in speaking to Daniel in this office. As someone who has spent decades successfully interacting with people I am remarkably disappointed with how I was treated on the phone. All i can say is ‘wow’."
We responded:
"Hi Matthew. Thank you for taking the time to share your feedback. I sincerely apologize for your recent experience with Daniel and for not meeting your expectations during your phone call. We strive to provide excellent service to all our customers, and it's clear we fell short in this instance. As someone with extensive experience in small towns, your insights are invaluable, and I truly appreciate your perspective. I would like the opportunity to discuss this matter further and understand how we can improve. Please feel free to reach out to me directly at 802-747-7283. Thank you again for bringing this to my attention."
K C
March 31, 2025
1
out of
5
rating by K C
"Daniel Brannon was extremely rude while we were trying to understand why a vehicle with no accidents was being dropped from the plan. He continually interrupted and went as far as to say the customer is not always right. He was extremely unclear in his reasoning and lackluster in his explanation. I would never recommend this agency and frankly don’t understand how someone who is that argumentative works in customer service?"
We responded:
"Hi KC. Thank you for sharing your experience with us. I sincerely apologize for the frustration you encountered during your conversation with Daniel. It is disappointing to hear that you felt disrespected and that your questions were not addressed clearly. At our agency, we strive to provide excellent customer service, and it’s clear we did not meet those standards in this instance. I appreciate your feedback, as it helps us identify areas for improvement. I have personally addressed this matter with Daniel. I would welcome the opportunity to discuss your concerns further and clarify any misunderstandings regarding your policy. Please feel free to reach out to me directly at 802-747-7283."
Maia Conway
March 31, 2025
1
out of
5
rating by Maia Conway
"Horrible experience with Daniel from State Farm. He was argumentative and refused to listen. His explanation was terrible. He told us to expect to be dropped shortly after very poorly “explaining” why I am being dropped from the family policy. I’ve never heard such poor customer service in my life and will gladly find a new agency to work with. He yelled repeatedly, interrupted frequently, and told us the customer is not right. If you’re looking for a new insurance agency, keep looking. This agency does not value their customers."
We responded:
"Hi Maia. Thank you for taking the time to share your experience. I am truly sorry to hear about the negative interaction you had with Daniel, and I appreciate your feedback. It is unacceptable that you felt disrespected and that your concerns were not addressed appropriately. I understand how important it is to feel valued as a customer, and I would welcome the opportunity to discuss your concerns further and clarify any misunderstandings regarding your policy. Please feel free to reach out to me directly at 802-747-7283. At Ernest Soto State Farm, we pride ourselves on providing exceptional customer service, and I regret that we did not meet those standards during your experience. I have addressed your feedback with Daniel to ensure that we improve our communication and moving forward. Thank you again and I hope to hear from you soon."
Rich Ackermann
March 20, 2025
5
out of
5
rating by Rich Ackermann
"So far so good"
We responded:
"Hi Rich. Thank you for your feedback! We at Ernest Soto State Farm are glad to hear that you're having a good experience so far. If you have any questions or need assistance, feel free to reach out. Call, text or email. We look forward to continuing to serve you!"
Cathy Jankus
February 6, 2025
5
out of
5
rating by Cathy Jankus
"Always very helpful, courteous and responsive."
We responded:
"Thank you, Cathy, for your kind words! I am so happy to hear that you found our team at Ernest Soto State Farm helpful, courteous, and responsive. Your feedback helps motivate us to keep providing excellent service. If you need anything else or have further questions, please don't hesitate to reach out. Call, text or email. We'll be there."
Michael Hammerstone
January 31, 2025
5
out of
5
rating by Michael Hammerstone
"Ernest is a truly conscientious agent. He makes every attempt to insure that you are protected, and save money."
We responded:
"Hi Mike. Thank you so much for the great review! Our goal at Ernest Soto State Farm is always to provide the best service and help you save money wherever possible. If you have any further questions or need assistance, please don't hesitate to reach out. I appreciate your trust in me!"
Dan Ward
January 30, 2025
5
out of
5
rating by Dan Ward
"I’ve been a customer for over 5 years. Always easy to get in touch with a local agent and the support has been top notch. Highly recommend them!"
We responded:
"Hi Dan. Thank you so much for the five-star review! We at Ernest Soto State Farm truly appreciate your loyalty over the past five years. It’s great to hear that you’ve had a positive experience with our team. Your recommendation means a lot to us, and we’re committed to continuing to provide the best service possible. If you ever need anything, don’t hesitate to reach out by call, text or email. "
Tricia Tirella
January 25, 2025
1
out of
5
rating by Tricia Tirella
"State Farm is terrible car insurance and unfortunately you will learn this when you need them the most. My vehicle was involved in a hit-and-run out of state while I was traveling. In good faith, I had a State Farm select shop do the work. They did a butcher job, the best that anyone could tell afterwards is that they slammed my A pillar on causing both passenger door and sliding rear door to not be an alignment. Also, my window would not go up and down as it did on the passenger door. I was told by State Farm reps that when I got home, I could handle this through revision work and that it would be no problem. The first lie I was sold. When I got home, there were no shops in Vermont that could actually work on my vehicle. I found a shop in New Jersey that I had faith could do the work appropriately, and even though it was revision work that State Farm’s shop had messed up, I had to fight tooth and nail for them to approve the shop, and eventually pay so that my vehicle would be given back to me, for days it was in purgatory because they would not pay them. No one from State Farm helped me with anything other than eventually cutting the check. It took six months until my vehicle was fixed, probably 100 hours of phone calls, and at the end of it all they dropped my insurance. The underwriters had no interest in speaking with me. Even though it was State Farm’s negligence that caused everything to be arduous, my insurance was dropped. This office could do nothing to help me, but explain to me that it had nothing to do with their decision. This insurance company will try to pay less and do insufficient work to make their money, and could care less about the person who suffers through it all. Edit: Your hands may be tied in this, but asking me to call your office is laughable at best when I asked your office for help multiple times, spoke to you specifically asking for help, it was never given, and you told me there was nothing you could do. I could not get to anyone from claims on the phone because they do not answer phone calls. So maybe this response is more about optics than providing real help. At the end of the day your company ditched me because the accident was costly and then having to pay for revision work was even more costly, but never took any ownership or accountability that the need for revision work was due to negligent work by an incompetent shop. Your claims team and your company, and potentially you, could care less I am sure."
We responded:
"Hi Tricia. Thank you for taking the time to share your experience about the recent claim. I sincerely apologize for the difficulties you encountered during your claim process and the frustration it caused. Your feedback is invaluable, and we take it very seriously. We understand how important it is to have your vehicle repaired correctly and in a timely manner, especially after a hit-and-run. It’s concerning to hear that you felt State Farm's partnership shop did not do the job that you expected and that your experience with our claims process was not satisfactory. Please know that we strive to provide our customers with the best possible service, and it’s clear we fell short in your case. I am currently reviewing your feedback to better understand what happened and to work with the claim team ensure that we can improve our processes moving forward. If you would like to discuss this further, please reach out to me at 802-747-7283. I want to make sure your concerns are heard and addressed appropriately. Thanks again. "
Stephen Nigolian
January 21, 2025
5
out of
5
rating by Stephen Nigolian
"Ernest and his team is knowledgeable, friendly and responsive. Their customer focus was notable and appreciated during my onboarding as a new customer."
We responded:
"Hi Steve. Thanks for allowing us to help with your insurance needs and thank you so much for your kind words! I am so happy to hear that you had a positive onboarding experience with the team and me. We understand the importance of exceptional service and support to all of our customers. Please reach out to our team at Ernest Soto State Farm anytime. We’re here to help!"
Melissa Loisel
January 6, 2025
5
out of
5
rating by Melissa Loisel
"Always very responsive! Exceptional service."
We responded:
"Hi Melissa. Thank you so much for taking the time to provide a review. We really appreciate the kind words. We at Ernest Soto State Farm. always strive to provide exceptional service. We are here for you moving forward. Please call, text or email any time. "
Juan R Angel
December 30, 2024
5
out of
5
rating by Juan R Angel
"Great people to deal with. Highly recommend this agency. Very professional and friendly. Thank you guys"
We responded:
"Hi Juan. Thank you so much for your nice words and excellent review! I really appreciate your recommendation, and I am very pleased to hear that you had a positive experience with our team. I know that we work hard to provide professional and friendly service to all our customers. We are here to help. Please call, text or email us any time!"
Lynne Crockett
December 12, 2024
5
out of
5
rating by Lynne Crockett
"What a pleasure it has been to work with Ernest and team. They are responsive, friendly and knowledgeable. It is reassuring to work with a team of caring individuals."
We responded:
"Hi Lynne. Thank you so much for your wonderful review! I am so happy to hear that you had a positive experience working with our office and our team here at Ernest Soto State Farm. I appreciate your comments about our responsiveness, friendliness, and knowledge. It means a lot to me. We strive to create a caring environment for all our customers, every time. Please reach out any time by phone, text or email. "
Carol Lillegard
December 2, 2024
5
out of
5
rating by Carol Lillegard
"A quick shout out to your wonderful agent, Sydnee Brannon - she was so quick to help us not only once in the past couple of weeks but twice! She got what we needed right away! She's the best!"
We responded:
"Hi Carol. Thank you so much for your nice words and five-star review! I am so pleased to hear about your positive experience with Sydnee. She truly goes above and beyond for our customers. and it’s wonderful to know that she was able to assist you so well. We at Ernest Soto State Farm really appreciate you! Reach out anytime by call, text or email. "
Arnie Christianson
November 26, 2024
5
out of
5
rating by Arnie Christianson
"Super easy to deal with. Very friendly and knowledgeable"
We responded:
"Hey Arnie. Thank you for your fantastic review! I'm thrilled to hear that you found the process easy and enjoyed our interactions. We at Ernest Soto State Farm always aim to be friendly and provide helpful information. We are here for you going forward. Please reach out anytime by calling, texting or emailing. Thanks again. "
Christine Eggleston
November 26, 2024
5
out of
5
rating by Christine Eggleston
"Daniel is very pleasant and easy to work with!"
We responded:
"Hi Christine. Thank you so much for your five-star review! I'm glad to hear that you found it easy working with Daniel. I think that he represents us well, and your feedback means a lot. If there's anything else we at Ernest Soto State Farm can assist you with, please don't hesitate to reach out."
BeeKeeper6
November 23, 2024
5
out of
5
rating by BeeKeeper6
"This is a solid agency. Very responsive, great service and competitive rates. Highly recommended."
We responded:
"Hi Peter. Thank you so much for your review! I am so very happy to hear that you had a positive experience with Ernest Soto State Farm. I think that our team works hard to provide responsive service, and I am glad to hear that the service that they provided for you met the level that we expect of ourselves. If you ever need anything in the future, please don’t hesitate to reach out. We truly value your recommendation!"
Peter Gagnon
November 14, 2024
5
out of
5
rating by Peter Gagnon
"I am in my 24th year using the Soto agency for my insurance needs. I have a few items in my account that are a bit out of the ordinary, Sydnee has always been capable and incredibly prompt with finding solutions for my multiple policy specifics."
We responded:
"Hi Pete. Thank you so much for your nice review and for being a valued customer of the Soto Agency for 24 years! We truly appreciate your loyalty. I am so happy to hear that Sydnee has consistently provided you with capable and prompt service for your unique insurance needs. Our team here at Ernest Soto State Farm is dedicated to ensuring that our customers receive personalized solutions. Thanks again. "
Dylan Otis
October 28, 2024
5
out of
5
rating by Dylan Otis
"Very easy to work with. They helped me on the spot."
We responded:
"Hi Dylan. Thank you for your positive feedback! We’re glad to hear that you found it easy to work with us at Ernest Soto State Farm and that we could assist you promptly. If you need anything else or have further questions, don’t hesitate to reach out! We are available by call, text and email. "
Trish Desmond
October 24, 2024
5
out of
5
rating by Trish Desmond
"For 21 years I have used Ernest Soto Insurance Agency and I am as delighted today as I was when I first began working with them. Little did I know I would be filing a claim during my first year of home ownership, but I did. And they continue to provide me with excellent service to this day! Whether they are checking on updates I've made to my property (to ensure I've got adequate coverage) and helping me supply information to my mortgage company, Ernest and his team are ready to assist. I recommend them completely and unequivocally!"
We responded:
"Hi Trish. Thank you so much for your kind words and for being a loyal customer for 21 years! We are thrilled to hear that you’ve had a positive experience with our agency since the very beginning. It’s our priority to provide excellent service, especially during important moments like filing a claim or updating your coverage. I really must applaud my team as I know that they handle most of our customer interactions. Your recommendation means the world to us, and we appreciate the trust you place in Ernest Soto Insurance Agency. If there’s anything more we can do for you or please don’t hesitate to reach out by phone, email or text. Thank you again for your support!"
Donna Dzugas
October 22, 2024
5
out of
5
rating by Donna Dzugas
"Knowledgeable, extremely helpful, and courteous ! Made my shopping for a new insurance carrier painless. I highly recommend Dan to work with. He listened to my needs and asked the right questions. I look forward to purchasing the insurance coverage suggested instead of renewing with my present carrier."
We responded:
"Hi Donna. Daniel and our team thanks you for taking the time to leave us your 5-star review! We know that shopping for insurance can be tedious. We are so happy to hear that you had a fantastic experience with Daniel at Ernest Soto State Farm. Have a great day! "
Ashley Carleton
October 11, 2024
5
out of
5
rating by Ashley Carleton
"Another positive, easy experience with Ernest Soto State Farm Agency! Thanks to Daniel this time for the quick customer service!"
We responded:
"Hi Ashley. Thank you so much for taking the time to share your positive experience with our agency and for recognizing the efforts of our team member, Daniel. At Ernest Soto State Farm Agency, we strive to provide exceptional customer service, and it's always rewarding to know that we have succeeded in delivering just that. If there is anything else we can assist you with, please don't hesitate to reach out. We truly appreciate that you work with our office. "
Phillip King
October 9, 2024
5
out of
5
rating by Phillip King
"Excellent service and prompt response."
We responded:
"Hi Phillip. Thanks so much for your positive feedback! Our team here at Ernest Soto State Farm strives to provide excellent service and respond promptly to our customers' needs. We appreciate your kind words and are glad that you had a great experience with us. We are here for you by phone, text, email or stop in the office. We are always happy to help. "
Pat Burns
September 27, 2024
5
out of
5
rating by Pat Burns
"Very helpful, knowledgeable and courteous!"
We responded:
"Hi Pat. Thank you so much for your kind words! We are delighted to hear that our team at Ernest Soto State Farm was able to provide you with helpful, knowledgeable, and courteous service. Your satisfaction is our top priority. If you have any further questions or need any additional support, please don't hesitate to reach out. We are always happy to help. "