State Farm® Insurance Agent Ernest Soto
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Cathy Jankus
February 6, 2025
5
out of
5
rating by Cathy Jankus
"Always very helpful, courteous and responsive."
Michael Hammerstone
January 31, 2025
5
out of
5
rating by Michael Hammerstone
"Ernest is a truly conscientious agent. He makes every attempt to insure that you are protected, and save money."
We responded:
"Hi Mike. Thank you so much for the great review! Our goal at Ernest Soto State Farm is always to provide the best service and help you save money wherever possible. If you have any further questions or need assistance, please don't hesitate to reach out. I appreciate your trust in me!"
Dan Ward
January 30, 2025
5
out of
5
rating by Dan Ward
"I’ve been a customer for over 5 years. Always easy to get in touch with a local agent and the support has been top notch. Highly recommend them!"
Tricia Tirella
January 25, 2025
1
out of
5
rating by Tricia Tirella
"State Farm is terrible car insurance and unfortunately you will learn this when you need them the most. My vehicle was involved in a hit-and-run out of state while I was traveling. In good faith, I had a State Farm select shop do the work. They did a butcher job, the best that anyone could tell afterwards is that they slammed my A pillar on causing both passenger door and sliding rear door to not be an alignment. Also, my window would not go up and down as it did on the passenger door. I was told by State Farm reps that when I got home, I could handle this through revision work and that it would be no problem. The first lie I was sold. When I got home, there were no shops in Vermont that could actually work on my vehicle. I found a shop in New Jersey that I had faith could do the work appropriately, and even though it was revision work that State Farm’s shop had messed up, I had to fight tooth and nail for them to approve the shop, and eventually pay so that my vehicle would be given back to me, for days it was in purgatory because they would not pay them. No one from State Farm helped me with anything other than eventually cutting the check. It took six months until my vehicle was fixed, probably 100 hours of phone calls, and at the end of it all they dropped my insurance. The underwriters had no interest in speaking with me. Even though it was State Farm’s negligence that caused everything to be arduous, my insurance was dropped. This office could do nothing to help me, but explain to me that it had nothing to do with their decision. This insurance company will try to pay less and do insufficient work to make their money, and could care less about the person who suffers through it all. Edit: Your hands may be tied in this, but asking me to call your office is laughable at best when I asked your office for help multiple times, spoke to you specifically asking for help, it was never given, and you told me there was nothing you could do. I could not get to anyone from claims on the phone because they do not answer phone calls. So maybe this response is more about optics than providing real help. At the end of the day your company ditched me because the accident was costly and then having to pay for revision work was even more costly, but never took any ownership or accountability that the need for revision work was due to negligent work by an incompetent shop. Your claims team and your company, and potentially you, could care less I am sure."
We responded:
"Hi Tricia. Thank you for taking the time to share your experience about the recent claim. I sincerely apologize for the difficulties you encountered during your claim process and the frustration it caused. Your feedback is invaluable, and we take it very seriously. We understand how important it is to have your vehicle repaired correctly and in a timely manner, especially after a hit-and-run. It’s concerning to hear that you felt State Farm's partnership shop did not do the job that you expected and that your experience with our claims process was not satisfactory. Please know that we strive to provide our customers with the best possible service, and it’s clear we fell short in your case. I am currently reviewing your feedback to better understand what happened and to work with the claim team ensure that we can improve our processes moving forward. If you would like to discuss this further, please reach out to me at 802-747-7283. I want to make sure your concerns are heard and addressed appropriately. Thanks again. "
Stephen Nigolian
January 21, 2025
5
out of
5
rating by Stephen Nigolian
"Ernest and his team is knowledgeable, friendly and responsive. Their customer focus was notable and appreciated during my onboarding as a new customer."
We responded:
"Hi Steve. Thanks for allowing us to help with your insurance needs and thank you so much for your kind words! I am so happy to hear that you had a positive onboarding experience with the team and me. We understand the importance of exceptional service and support to all of our customers. Please reach out to our team at Ernest Soto State Farm anytime. We’re here to help!"
Melissa Loisel
January 6, 2025
5
out of
5
rating by Melissa Loisel
"Always very responsive! Exceptional service."
We responded:
"Hi Melissa. Thank you so much for taking the time to provide a review. We really appreciate the kind words. We at Ernest Soto State Farm. always strive to provide exceptional service. We are here for you moving forward. Please call, text or email any time. "
Juan R Angel
December 30, 2024
5
out of
5
rating by Juan R Angel
"Great people to deal with. Highly recommend this agency. Very professional and friendly. Thank you guys"
We responded:
"Hi Juan. Thank you so much for your nice words and excellent review! I really appreciate your recommendation, and I am very pleased to hear that you had a positive experience with our team. I know that we work hard to provide professional and friendly service to all our customers. We are here to help. Please call, text or email us any time!"
Lynne Crockett
December 12, 2024
5
out of
5
rating by Lynne Crockett
"What a pleasure it has been to work with Ernest and team. They are responsive, friendly and knowledgeable. It is reassuring to work with a team of caring individuals."
We responded:
"Hi Lynne. Thank you so much for your wonderful review! I am so happy to hear that you had a positive experience working with our office and our team here at Ernest Soto State Farm. I appreciate your comments about our responsiveness, friendliness, and knowledge. It means a lot to me. We strive to create a caring environment for all our customers, every time. Please reach out any time by phone, text or email. "
Carol Lillegard
December 2, 2024
5
out of
5
rating by Carol Lillegard
"A quick shout out to your wonderful agent, Sydnee Brannon - she was so quick to help us not only once in the past couple of weeks but twice! She got what we needed right away! She's the best!"
We responded:
"Hi Carol. Thank you so much for your nice words and five-star review! I am so pleased to hear about your positive experience with Sydnee. She truly goes above and beyond for our customers. and it’s wonderful to know that she was able to assist you so well. We at Ernest Soto State Farm really appreciate you! Reach out anytime by call, text or email. "
Arnie Christianson
November 26, 2024
5
out of
5
rating by Arnie Christianson
"Super easy to deal with. Very friendly and knowledgeable"
We responded:
"Hey Arnie. Thank you for your fantastic review! I'm thrilled to hear that you found the process easy and enjoyed our interactions. We at Ernest Soto State Farm always aim to be friendly and provide helpful information. We are here for you going forward. Please reach out anytime by calling, texting or emailing. Thanks again. "
Christine Eggleston
November 26, 2024
5
out of
5
rating by Christine Eggleston
"Daniel is very pleasant and easy to work with!"
We responded:
"Hi Christine. Thank you so much for your five-star review! I'm glad to hear that you found it easy working with Daniel. I think that he represents us well, and your feedback means a lot. If there's anything else we at Ernest Soto State Farm can assist you with, please don't hesitate to reach out."
BeeKeeper6
November 23, 2024
5
out of
5
rating by BeeKeeper6
"This is a solid agency. Very responsive, great service and competitive rates. Highly recommended."
We responded:
"Hi Peter. Thank you so much for your review! I am so very happy to hear that you had a positive experience with Ernest Soto State Farm. I think that our team works hard to provide responsive service, and I am glad to hear that the service that they provided for you met the level that we expect of ourselves. If you ever need anything in the future, please don’t hesitate to reach out. We truly value your recommendation!"
Peter Gagnon
November 14, 2024
5
out of
5
rating by Peter Gagnon
"I am in my 24th year using the Soto agency for my insurance needs. I have a few items in my account that are a bit out of the ordinary, Sydnee has always been capable and incredibly prompt with finding solutions for my multiple policy specifics."
We responded:
"Hi Pete. Thank you so much for your nice review and for being a valued customer of the Soto Agency for 24 years! We truly appreciate your loyalty. I am so happy to hear that Sydnee has consistently provided you with capable and prompt service for your unique insurance needs. Our team here at Ernest Soto State Farm is dedicated to ensuring that our customers receive personalized solutions. Thanks again. "
Dylan Otis
October 28, 2024
5
out of
5
rating by Dylan Otis
"Very easy to work with. They helped me on the spot."
We responded:
"Hi Dylan. Thank you for your positive feedback! We’re glad to hear that you found it easy to work with us at Ernest Soto State Farm and that we could assist you promptly. If you need anything else or have further questions, don’t hesitate to reach out! We are available by call, text and email. "
Trish Desmond
October 24, 2024
5
out of
5
rating by Trish Desmond
"For 21 years I have used Ernest Soto Insurance Agency and I am as delighted today as I was when I first began working with them. Little did I know I would be filing a claim during my first year of home ownership, but I did. And they continue to provide me with excellent service to this day! Whether they are checking on updates I've made to my property (to ensure I've got adequate coverage) and helping me supply information to my mortgage company, Ernest and his team are ready to assist. I recommend them completely and unequivocally!"
We responded:
"Hi Trish. Thank you so much for your kind words and for being a loyal customer for 21 years! We are thrilled to hear that you’ve had a positive experience with our agency since the very beginning. It’s our priority to provide excellent service, especially during important moments like filing a claim or updating your coverage. I really must applaud my team as I know that they handle most of our customer interactions. Your recommendation means the world to us, and we appreciate the trust you place in Ernest Soto Insurance Agency. If there’s anything more we can do for you or please don’t hesitate to reach out by phone, email or text. Thank you again for your support!"
Donna Dzugas
October 22, 2024
5
out of
5
rating by Donna Dzugas
"Knowledgeable, extremely helpful, and courteous ! Made my shopping for a new insurance carrier painless. I highly recommend Dan to work with. He listened to my needs and asked the right questions. I look forward to purchasing the insurance coverage suggested instead of renewing with my present carrier."
We responded:
"Hi Donna. Daniel and our team thanks you for taking the time to leave us your 5-star review! We know that shopping for insurance can be tedious. We are so happy to hear that you had a fantastic experience with Daniel at Ernest Soto State Farm. Have a great day! "
Ashley Carleton
October 11, 2024
5
out of
5
rating by Ashley Carleton
"Another positive, easy experience with Ernest Soto State Farm Agency! Thanks to Daniel this time for the quick customer service!"
We responded:
"Hi Ashley. Thank you so much for taking the time to share your positive experience with our agency and for recognizing the efforts of our team member, Daniel. At Ernest Soto State Farm Agency, we strive to provide exceptional customer service, and it's always rewarding to know that we have succeeded in delivering just that. If there is anything else we can assist you with, please don't hesitate to reach out. We truly appreciate that you work with our office. "
Phillip King
October 9, 2024
5
out of
5
rating by Phillip King
"Excellent service and prompt response."
We responded:
"Hi Phillip. Thanks so much for your positive feedback! Our team here at Ernest Soto State Farm strives to provide excellent service and respond promptly to our customers' needs. We appreciate your kind words and are glad that you had a great experience with us. We are here for you by phone, text, email or stop in the office. We are always happy to help. "
Pat Burns
September 27, 2024
5
out of
5
rating by Pat Burns
"Very helpful, knowledgeable and courteous!"
We responded:
"Hi Pat. Thank you so much for your kind words! We are delighted to hear that our team at Ernest Soto State Farm was able to provide you with helpful, knowledgeable, and courteous service. Your satisfaction is our top priority. If you have any further questions or need any additional support, please don't hesitate to reach out. We are always happy to help. "
Ashley Carleton
September 17, 2024
5
out of
5
rating by Ashley Carleton
"Sydnee was FANTASTIC. I was fully expecting a huge hassle to get homeowners insurance rate and she made it as simple as possible and beat another quote significantly. So glad I took the recommendation to try them out!"
We responded:
"Hi Ashley. We love your positive feedback! Thank you so much. I am thrilled to hear that Sydnee provided you with a fantastic experience and made the process of obtaining homeowners insurance rates simple and hassle-free. We're also happy that State Farm had a rate that worked for you. Your satisfaction is our top priority at Ernest Soto State Farm. If you have any further questions or need assistance in the future, please call, text or email."
Kristen Mckearin
September 4, 2024
5
out of
5
rating by Kristen Mckearin
"I was looking for less expensive car insurance for myself and household as my old policy was to much for me so I got a quote and got some help from Dan who was super knowledgeable and understanding of my unique household and I the office and everyone there was nice and helpful too so you should go see them."
We responded:
"Hi Kristen. Thank you for taking the time to leave a review! We appreciate your feedback and are glad to hear that you had a positive experience with our team and especially with Daniel. We at Ernest Soto State Farm always strive to provide excellent customer service. We look forward to continuing to provide this level of service and a long relationship. Please call, text or email any time."
Ethan Gilmour
August 26, 2024
5
out of
5
rating by Ethan Gilmour
"Great customer service! Sydnee is very professional and prompt. Thank you!"
We responded:
"Thank you for the five-star review, Ethan! We really appreciate it. The communication piece is so important when dealing with our insurance customers. I know that the team and I here in Rutland work very hard at it. Please contact us any time."
Alicia Cannella
August 20, 2024
5
out of
5
rating by Alicia Cannella
"I was looking for Auto and Home Insurance so I called State Farm. I spoke with Daniel & he was very helpful. He pleasantly answered all my questions. By the end of the call I had Auto & Home insurance with State Farm."
We responded:
"Hi Alicia. Thank you for choosing State Farm for your Auto and Home Insurance needs! We appreciate your kind words about Daniel in our office. I am thrilled to hear that he was able to assist you in a way that represents our so favorably. Welcome to the Ernest Soto State Farm family! Please call us any time. "
Kelly O'Rourke
August 15, 2024
5
out of
5
rating by Kelly O'Rourke
"Although this is not my agency I would highly recommend this them to anyone in the Rutland area. (I live out of State). I stopped by the office unannounced. Daniel immediately greeted me with a smile and “can I help you?” I explained I was there in regards to my recently deceased cousin’s life insurance policy. Dan put me at ease and explained the process. Ernest overhearing the conversation came over and gave his sympathies. He explained how well he knew my cousin and that if I had any questions or concerns to please let him know. This office reminded me of old time customer service and caring about the individual. I highly recommend this office for all your insurance needs."
We responded:
"Hi Kelly. Thank you for your heartfelt recommendation! We appreciate your kind words about the Ernest Soto State Farm. It's great to hear that Daniel provided excellent customer service and put you at ease during a difficult time. We strive to provide exceptional service and care about each individual's needs. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thanks again."
Andy McQuerrey
August 14, 2024
5
out of
5
rating by Andy McQuerrey
"As a professional in the Rutland community, I've always had an excellent experience with the Ernest Soto Agency. Sydnee was awesome! We received documentation needed within minutes of the request, and considering she had three children crawling on her at the same time, top notch service, as always. Thanks all! #supermom #workingfromhomeisharderthanworkinginanairconditionedoffice Andy McQuerrey Business and Finance Director Formula Ford of Rutland"
We responded:
"Hi Andy. Thank you for your five-star review! It's great to hear that you had an excellent experience with the Ernest Soto State Farm and that Sydnee provided top-notch service. We appreciate your kind words and will make sure to pass them along to her. We look forward to helping in the future. Please call any time. Thanks again!"