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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Dana Jones

September 14, 2023

5  out of  5 rating by Dana Jones
"It is a pleasure working with Sydnee. She is friendly, knowledgeable and gets right back to you. Good customer service is why I have stayed with State Farm. The customer service at this office has improved. A year or so ago I was shopping around for a new agency because I felt this office was unresponsive. Recently Daniel has been extremely helpful and pleasant. I am very pleased with this office and the staff."

Mary Siems

September 11, 2023

5  out of  5 rating by Mary Siems
"Great service and representing a great company. I’ve been with SF for decades. The agency has been super helpful and responsive to my needs."

Satchel Parsons

September 10, 2023

5  out of  5 rating by Satchel Parsons
"Earnest and his associates have been my providers for years on home and auto. They have always been there to answer any questions and take on any concerns I may have had. Honestly don't know much about insurance companies but, I do know, I've no need to dig further as I feel I am well understood and covered. Thanks Earnest, Sidney, and the rest of the gang."

Michael Sorrentino

August 28, 2023

5  out of  5 rating by Michael Sorrentino
"Everyone I’ve worked with at Ernest Soto State Farm has been fantastic. Highly recommend them!!!"

kerry lane

August 10, 2023

5  out of  5 rating by kerry lane
"Have worked with Ernest and his team on many issues and a recent new purchase. They are professional, timely and willing to help with questions and concerns. I would recommend their services."

Justin Doty’s Life

August 4, 2023

5  out of  5 rating by Justin Doty’s Life
"Earnest Soto’s team is the greatest. I feel so much better knowing they have my full interest at hand and that seriously look out for your best interest at hand . Always there to help with any questions I have . Thank you all for keeping me and my family safe !!"

sandra peck

July 28, 2023

4  out of  5 rating by sandra peck
"Love these guys. Thank you for all you do."

Lisa Colburn

July 18, 2023

5  out of  5 rating by Lisa Colburn
"They r very nice and helpful always polite and always have a smile on their face"

Sharon Piantedosi

July 13, 2023

5  out of  5 rating by Sharon Piantedosi
"Have had Ernest since moving here two years ago. Dealing with Sidney is wonderful. She is always peasant and efficient. Dealing with Ernest the same. Highly recommend for insurance needs. They rock!!!"

Tina Torres

July 13, 2023

5  out of  5 rating by Tina Torres
"Always there when you need them. From multi car, boat, atv and home owners policies. Affordable"

Melissa Maravell

July 12, 2023

5  out of  5 rating by Melissa Maravell
"They were very helpful and got back to me very quickly with answers and information"

Marian Ackerman

July 1, 2023

5  out of  5 rating by Marian Ackerman
"I have had car and house insurance with State Farm for many years. Ernie Soto is very knowledgeable, helpful, always willing to answer questions, is patient, and very pleasant to work with, as is the staff. I very much appreciate the discounts, and the reasonable cost. I recommend State Farm Insurance without hesitation."

Rose Russell

June 7, 2023

5  out of  5 rating by Rose Russell
"These guys are great!"

Arthur R. Trevino

May 13, 2023

5  out of  5 rating by Arthur R. Trevino
"The Staff goes out of their way to be very helpful."

Paula Bizon

March 17, 2023

5  out of  5 rating by Paula Bizon
"I’ve been with State Farm for over 40 years, various agents. I’ve never have had issues with any claims that needed to be settled, maybe 4 claims over the year. Although I have all our cars, home, RV and a personal property rider. These past 15 years with Ernest’ office,and while having 3 teenage drivers insured at one point, everything has run smoothly. Representatives have been responsive, courteous, efficient and accommodating. I would recommend Ernest’ office to others. Thank you."

Karis Warren

March 7, 2023

5  out of  5 rating by Karis Warren
"I worked with Daniel to set up my homeowner’s insurance policy and he was wicked helpful! He was patient with my novice questions, thorough in his work, and committed to getting me the best price for my new home!"

Robert Wuagneux

February 17, 2023

5  out of  5 rating by Robert Wuagneux
"EXCELLENT SERVICE and ATTENTION to DETAIL---I would like to add that during the once in a generation freeze that struck in February, State Farm in particular, Ernie Soto Agency was quick to respond to our home disaster. Thank you, to all!!!"

David Blair

February 16, 2023

5  out of  5 rating by David Blair
"We have had a great experience so far! It has been a seamless process in obtaining our auto and homeowner's insurance."

Robert Rice

November 10, 2022

1  out of  5 rating by Robert Rice
"On October 11 of 2022 my car was involved in an accident. It was towed to a place in Vermont with Boondock wrecking service. It took State Farm two weeks to get my vehicle out of Boondock wrecking service. Then, on a recorded line I was told by the claims department that my vehicle was lost. Then, my car is relocated and found in a different state in New York. I was also given a rental vehicle by State Farm on the first week that I had to pay out of my own pocket. Then, I had to be reimbursed which took days. Then, the rental that I am given dies out. I had to walk to the Rental place myself to get a new rental at 6 o’clock in the morning and be late for work and lose my time and effort. Because, State Farm said it was out of their hands although they said they were handling the rental. I have to return the rental tomorrow November 11th. I walk to State Farm this morning because I was told that my check would be there. When I arrive at 8:30 I am greeted by Ernest Desoto asking can I help you. I said yes my name is Robert Rice and I am here to pick up a check. Do you know who I am he says no I got upset. And I am allowed my emotions I understand this. He told me I don’t know everyone who comes through I don’t handle all the stuff. But, when you Ernest De Soto spoke to me on the phone three times you knew who I was. You may have not known who I was in person but the professionalism you gave someone who is upset and homeless was not professional. You did not compose yourself or Ernest De Soto but, the employee that you pay to do these things, had enough composure to help me even through my emotions. You Ernest De Soto are a very angry man. Am I not allowed to be upset when I come up there to get a check that I am told is going to be somewhere and I have to walk 3 miles to get this check. Then, I am told this check is mailed to a PO Box that I have no control over. It is not even mailed to where I can reach it. I was told to remain calm and that it will be returned. So, what am I supposed to do with no car no way to work and no way to get this check. Am I not allowed to be upset? Or the location where the check is mailed is not even my address. How did all of this happen? And why was I treated so unfairly?"

Jeremy Bensen

November 3, 2022

2  out of  5 rating by Jeremy Bensen
"We have all our vehicles & our home insured through Ernesto Soto State Farm Insurance. While our experiences communicating with Daniel & the other agents have been positive, unfortunately our experiences with the adjusters have not. I have waited nearly 2 weeks since my truck was in a serious accident without any communication from the settlement team & none of the agents calling to see how we’re doing. I’ve had to call continuously only to be told by Ernesto’s team that “it’s out of our hands”! In the past when I was covered by All State and hit a deer, the adjuster was at my house the next day taking photos & my truck was being worked on just days later., while my agent called periodically checking in with me. We feel let down by State Farm & will be taking our business elsewhere & recommend others to as well. Super bummed."

Christopher Bass

September 26, 2022

5  out of  5 rating by Christopher Bass
"Ernest Soto's State Farm office in Rutland VT - has provided great service for many years - home, auto, umbrella. Daniel - helpful and professional. Jessica a pleasure to speak with! Thank you so much!"

Jenny Gage

September 26, 2022

5  out of  5 rating by Jenny Gage
"I’ve been a State Farm customer for over 40 years! Never been treated with such care and concern as I have always been with Ernest Sotos firm! Thanks for all You do!!"

Sarah Coulter Danner

September 22, 2022

5  out of  5 rating by Sarah Coulter Danner
"I have been with this office for 11 years and with State Farm for over 20 years. I am very pleased with this agency. The staff are helpful and always return calls. Good people."

Phil G

September 21, 2022

5  out of  5 rating by Phil G
"Always friendly, helpful and informative. Have been getting my home insurance through them for many years."

Michelle Moulton

July 27, 2022

5  out of  5 rating by Michelle Moulton
"Great Service and rates!"